
Managed Service Lite from evoila
Maximize your IT efficiency with our tailored support
Your challenge
As an IT decision-maker, you know the problem: after a project has been completed, minor problems often occur with existing components. Immediate support is required, but unforeseen support requests put a strain on your resources and increase the pressure on your team. Billing on the basis of time and material offers little added value and leads to dissatisfaction.
Our solution: Managed Service Lite
Managed Service Lite is the ideal solution for companies that require first-class support for their specific infrastructure without investing in a full Managed Service package. We offer prompt support with defined service level agreements (SLAs) and response times so that you can concentrate on your core business.
The advantages of Managed Service Lite
- Cost efficiency: Benefit from a predictable cost model with flexible service credits.
- Customized support: Our experts take care of your critical concerns directly.
- High priority: Our SLAs guarantee fast response times.
- Transparency: Full control over your services and costs.
Service times and priorities
We focus on your priorities and offer response times based on the urgency of your request:
Priority | Definition of | Response time |
---|---|---|
P1 | Malfunction preventing operation | 4 working hours |
P2 | Operational disruption | 10 working hours |
P3 | Slight impairment | 20 working hours |
Note: The resolution times vary depending on the complexity of the problem.
Our services at a glance
Supported products:
- VMware vSphere
- vSAN
- NSX
- Horizon
- Workspace One
- Kubernetes (TKGs/VKS, Vanilla)
- And many more
Scalability and flexibility
- Customizable packages: Increase your service credits as needed.
- Individual solutions: Customize the support to your specific requirements.
- No hidden costs: transparent pricing with no surprises.
The optimal cut of MSL Lite
A clearly defined service cut is crucial in order to offer you targeted and efficient support. We work together to determine which products and services we will support.
What does the service cut mean for you?
- Clarity about the scope of support: You know exactly which components and systems are covered by us.
- Efficient problem solving: Our experts concentrate on the defined areas, which leads to faster solution times.
- Avoidance of misunderstandings: By making clear agreements, we reduce communication costs and ensure that your expectations are met.
The scope of service is agreed individually with you and is an integral part of our support contract. In this way, we ensure that our services are tailored precisely to your needs and that you get the maximum benefit from our Managed Service Lite.
Our onboarding process
An efficient start is crucial for successful support. Our onboarding process is designed to be fast and straightforward so that you can benefit from our services quickly.
This is how it works:
- Initial consultation: We clarify your requirements and identify the systems to be supported.
- Technical survey: Our experts gain an overview of your infrastructure.
- Establishing communication: We establish clear communication channels for a smooth exchange of information.
- Start of support: You can now make full use of our Managed Service Lite.
This process ensures that we understand your systems and can immediately provide effective support without interrupting your operations.
Contact us!
We’re here for you
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