Our White-Label Onboarding Process for VMware Cloud Service Providers

Our Service Models

	BRONZE	SILVER	GOLD
Service Time	24×7	24×7	24×7
SLA Prio 1 / 2 / 3	4 / 4 / 6 hours	2 / 4 / 6 hours	1 / 2 / 6 hours
Included Tickets per Month	0	1	3
Onboarding Fee	2.000 EUR	2.000 EUR	2.000 EUR
Minimum Cores	none	none	500
Add-ons	Service Credits ¹	Service Credits ¹	Service Credits ¹

¹Service Credits can be used for Consulting or Operational Support during normal office hours.