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Support Service Employee – Managed Services (m/f/d)

  • Managed Service DE
  • Full time
  • Mainz , Remote
  • Posted more than 30 days ago

It's fun to work in a company where people truly BELIEVE in what they're doing!

Are you eager to become part of a dynamic team and assist our clients in optimizing their environments? Are you seeking a new challenge as a Support Service Representative in the Managed Services sector?

If so, we should get to know each other!

As a Support Service Representative (m/f/d) in the Managed Services department, you will play a pivotal role in our team. You will support our clients in managing their environments and resolving incidents.

About the job:

  • Active operation and maintenance of the environment

  • Ticket handling

  • Document in the ticketing system in german language

  • Generate a Ticket with the manufacturer, if necessary

  • Guiding the customer until the ticket is successfully resolved

Who you are:

  • Completed IT education or a minimum of 5 years of professional experience

  • Experience in operating VmWare environments, especially TKG(I) or NSX

  • Knowledge in Kubernetes or Linux environments

  • Strong service orientation and enthusiasm for teamwork

  • Excellent communication skills to manage escalations self-confident

  • Good German language skills at level C1 (or higher) and English language skills at level B2 (or higher)

  • Willingness to work in on-call duty

It would be optimal if:

  • You have experience with cloud technologies such as AWS or Azure.

  • You possess knowledge in IT Service Management.

At our company, intensive onboarding and regular training sessions are not just on paper but are an integral part of our commitment to all our team members.


Willst du Teil eines dynamischen Teams werden und unsere Kunden (m/w/d) bei der Optimierung ihrer Umgebungen unterstützen? Suchst du nach einer neuen Herausforderung als Support Service Mitarbeiter im Bereich Managed Services?

Dann sollten wir uns kennenlernen!

Als Support Service Mitarbeiter (m/w/d) im Bereich Managed Services spielst du eine entscheidende Rolle in unserem Team. Du stehst unseren Kunden (m/w/d) bei der Betreuung ihrer Umgebungen und der Lösung von Störungsfällen zur Seite.

Deine Aufgaben:

  • Aktiver Betrieb der Umgebung

  • Entgegennahme von Tickets

  • Bedienung des Ticketsystems

  • Dokumentation im Ticketsystem in deutscher Sprache

  • Generierung von Tickets beim Hersteller, wenn nötig

  • Begleitung des Kunden bis zum Abschluss des Tickets

Was du mitbringen solltest:

  • Abgeschlossene IT-Ausbildung oder mindestens 5 Jahre Berufserfahrung

  • Erfahrung im Betrieb von VmWare Umgebungen, insbesondere TKG(I) oder NSX

  • Kenntnisse in Kubernetes oder im Linux-Umfeld

  • Hohe Serviceorientierung und Freude an der Teamarbeit

  • Starke Kommunikationsfähigkeiten, um Eskalationen souverän zu managen

  • Gute Deutschkenntnisse auf Level C1 (oder höher) und Englischkenntnisse auf Level B2 (oder höher)

  • Bereitschaft zur Arbeit im Bereitschaftsdienst

Optimal wäre es, wenn:

  • Du Erfahrungen mit Cloud-Technologien wie AWS oder Azure mitbringst.

  • Du über Kenntnisse im IT-Service-Management verfügst.

Eine intensive Einarbeitung und regelmäßige Fortbildungen finden bei uns nicht nur auf dem Papier statt, sondern sind selbstverständlich für alle unsere Mitarbeitenden.

In addition to a varied project landscape, we offer you a high degree of personal responsibility and the cooperation with a growing and motivated team, in which you can bring in your ideas.

What we offer you:
– Mobile Office
– Premium Work Equipment
– Extensive Further Training
– Employee Events
– Country-Specific Employee Bonuses (e.g. cooperation with  EGYM Wellpass, JobRad and much more)


Vivien Vogt

Support Service Employee – Managed Services (m/f/d)

Vivien Vogt


+49 6131 4888 222



Motivated employees are an essential precondition for our future entrepreneurial success. That is why we put great emphasis on a good balance between life and work.


Retirement Provision

By using salary conversion, you can save smartly for the future: a portion of your gross salary is directed into company pension plans. This allows you to save on social security contributions and income tax. You end up investing more in your retirement savings than what you miss out on net. Everything happens automatically – including the tax aspect. Secure and intelligent retirement planning!

First Class Laptop

To ensure that your work is not hindered by the equipment, you do not get any laptop, but a premium laptop.

EGYM Wellpass

With the EGYM Wellpass, you get access to 6,500 sports and wellness locations in Germany and Austria. Evoila supports your fitness journey. Whether it's fitness, yoga, or meditation – find the perfect offering for you. It's also available digitally for your home office needs. With Evoila and EGYM, you can stay active and keep moving!


Steer onto your desired company bike with evoila! We lease your dream bike for you – whether it's an e-bike, mountain bike, or city cruiser. Use it anywhere: for work, leisure, or sports. The payment? Simple and cost-effective, directly deducted from your gross salary. Thanks to smart tax arrangements, you can save up to 40% compared to buying. Pedal and save!


Voucher Card

With Ticket Plus City from Edenred, you can shop wherever and whenever you want! Whether it's at Douglas, REWE, or refueling on the go – you decide. It's for everyone, from full-time employees to interns. With over 40,000 acceptance points in Germany, both in-store and online, it's easy, flexible, and stress-free.


Coffee counter and Carrera track are options you can use during your time at the office for balance, small indulgence and fun.


Employee Events

In addition to a summer and Christmas celebration, we regularly organize our After Work Drink! Exchange with colleagues, away from daily business. This is important to us to grow more and more together as a professional team.

Corporate Benefits

In the team, there's not only fun but also discounts! Fashion, travel, electronics? We've got it. Thanks to Corporate Benefits, you always save. Why pay more when you can get it cheaper?



In addition to the fixed salary, you will receive an annual special payment based on the business outcome and your personal goals.



You receive a premium or special payment e. g. for new employees who are mediated by you.

Trust Based Working Hours

Sometimes it is necessary to arrange your working time flexible. After the probationary period we make this work for you. This will include home office days as well as being able to push a morning or afternoon wherever it is possible.


Open questions? We’re here to help

If you show the willingness to learn something new every day and to use the knowledge in the team and with customers, then we are exactly the right place for you. In addition, you want to get to the bottom of new things and understand them technically down to the last detail? Your job and your hobby merge at times and the IT is one of your greatest passions? Then you should read on now anyway because it is our goal to make you become an expert who is one step ahead of therest.

If you feel comfortable in a cloud technology like OpenStack, CloudFoundy, AWS, etc. or you know a lot about a virtualization technology like VMware vSphere, then you’re in the right place with us. We will also train you as a cloud engineer or cloud architect.

After about 1 week, you will know whether we want to get to know you. Then you will be invited to an online conversation.

Your document should contain a personal address as well as your CV and your previous qualifications such as school, study, certifications, certificates, etc. A picture of you can also be included in the letter as well as your salary requirements.

After an online conversation via Skype, Zoom or another online tool we will provide you with a simple task. You will bring along the result of the task to a personal conversation in one of our offices. When everything fits, nothing will prevent us from hiring you.

Usually the conversations (online and onsite) take place with you, a potential team leader for your position and a human resources representative.

We evaluate your score using a point system. That is based on your documents, the interview, the personal impression and the result of the small task.

Your application documents will only be made available to the HR department, the management and the potential team leader. All data will be treated confidentially.