Support Service Employee – Managed Services (m/f/d) Team Infrastructure
It's fun to work in a company where people truly BELIEVE in what they're doing!
Would you like to be part of a dynamic team that helps our customers to optimise their IT environments and make them more efficient? Are you looking for an exciting challenge as a Support Service Employee in the Managed Services data centre team?
Then let's get to know each other!
In the role of Support Service Employee (m/f/d) in the Managed Services division, you will occupy a key position. You will be the direct point of contact for our customers and help them to keep their IT environments running smoothly and resolve faults quickly and efficiently.
About the job:
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Support & operation: You will administer, configure and operate various customer environments. Your task is to rectify faults and ensure seamless monitoring and reporting.
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Ticket management: You are responsible for receiving and processing tickets via our ticket system (Jira). If necessary, you will open manufacturer tickets (also in English).
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Customer support: You will accompany our customers from the problem report to the solution and ensure that all IT service management processes are adhered to.
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Collaboration: You will work closely with our customers' specialist departments to find the best solutions.
Who you are:
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Completed IT training or at least 2 years of professional experience.
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Experience in operating environments with Dell hardware (especially VxRail, Data Domain, Power Protect) and Veeam backup solutions.
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Sound knowledge of Windows and Linux environments.
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Practical experience in Day2Operations (alerting, monitoring, backup).
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A strong service orientation and enjoy working in a team.
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Strong communication skills to act confidently even in stressful situations.
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Very good knowledge of German (C1) and good knowledge of English (B2).
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Willingness to work on-call duty.
It would be optimal if:
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You have basic knowledge of monitoring tools such as CheckMK or Zabbix.
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You have knowledge of TCP/IP, routing and DNS.
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You already have experience with SSO solutions (Keycloak).
Intensive onboarding and regular advanced training are not just empty words for us, but are a matter of course for all our employees.
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Support Service Mitarbeiter – Managed Services (m/w/d) Team Infrastructure
Möchtest du Teil eines dynamischen Teams werden, das unseren Kunden dabei hilft, ihre IT-Umgebungen zu optimieren und effizienter zu gestalten? Bist du auf der Suche nach einer spannenden Herausforderung als Support Service Mitarbeiter im Datacenter Team der Managed Services? Dann lass uns kennenlernen!
In der Rolle des Support Service Mitarbeiters (m/w/d) im Bereich Managed Services wirst du eine Schlüsselposition einnehmen. Du bist der direkte Ansprechpartner für unsere Kunden und unterstützt sie dabei, ihre IT-Umgebungen reibungslos zu betreiben und Störungen schnell und effizient zu beheben.
Deine Aufgaben:
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Unterstützung & Betrieb: Du administrierst, konfigurierst und betreibst diverse Kundenumgebungen. Deine Aufgabe ist es, Störungen zu beseitigen und für ein lückenloses Monitoring und Reporting zu sorgen.
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Ticket-Management: Du bist verantwortlich für die Entgegennahme und Bearbeitung von Tickets über unser Ticketsystem (Jira). Bei Bedarf eröffnest du Hersteller-Tickets (auch auf Englisch).
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Kundenbetreuung: Du begleitest unsere Kunden von der Problemmeldung bis zur Lösung und stellst sicher, dass alle IT-Service Management Prozesse eingehalten werden.
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Zusammenarbeit: Du arbeitest eng mit den Fachbereichen unserer Kunden zusammen, um die besten Lösungen zu finden.
Was du mitbringen solltest:
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Eine abgeschlossene IT-Ausbildung oder mindestens 2 Jahre Berufserfahrung.
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Erfahrung im Betrieb von Umgebungen mit Dell-Hardware (insbesondere VxRail, Data Domain, Power Protect) und Veeam-Backup-Lösungen.
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Fundierte Kenntnisse in Windows- und Linux-Umgebungen.
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Praktische Erfahrung in Day2Operations (Alerting, Monitoring, Backup).
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Eine ausgeprägte Serviceorientierung und Freude an der Arbeit im Team.
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Starke Kommunikationsfähigkeiten, um auch in stressigen Situationen souverän zu agieren.
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Sehr gute Deutschkenntnisse (C1) und gute Englischkenntnisse (B2).
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Bereitschaft zur Arbeit im Bereitschaftsdienst.
Optimal wäre, wenn:
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Grundkenntnisse in Monitoring-Tools wie CheckMK oder Zabbix vorhanden sind.
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Du Kenntnisse in TCP/IP, Routing und DNS mitbringst.
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Du bereits Erfahrung mit SSO-Lösungen (Keycloak) hast.
Eine intensive Einarbeitung und regelmäßige Fortbildungen finden bei uns nicht nur auf dem Papier statt, sondern sind selbstverständlich für alle unsere Mitarbeitenden.
In addition to a varied project landscape, we offer you a high degree of personal responsibility and the cooperation with a growing and motivated team, in which you can bring in your ideas.
What we offer you:
– Mobile Office
– Premium Work Equipment
– Extensive Further Training
– Employee Events
– Country-Specific Employee Bonuses (e.g. cooperation with EGYM Wellpass, JobRad and much more)
Contact:
Maria Kiel
Share:
Benefits
Motivated employees are an essential precondition for our future entrepreneurial success. That is why we put great emphasis on a good balance between life and work.
Retirement Provision
By using salary conversion, you can save smartly for the future: a portion of your gross salary is directed into company pension plans. This allows you to save on social security contributions and income tax. You end up investing more in your retirement savings than what you miss out on net. Everything happens automatically – including the tax aspect. Secure and intelligent retirement planning!
First Class Laptop
To ensure that your work is not hindered by the equipment, you do not get any laptop, but a premium laptop.
EGYM Wellpass
With the EGYM Wellpass, you get access to 6,500 sports and wellness locations in Germany and Austria. Evoila supports your fitness journey. Whether it's fitness, yoga, or meditation – find the perfect offering for you. It's also available digitally for your home office needs. With Evoila and EGYM, you can stay active and keep moving!
Jobrad
Steer onto your desired company bike with evoila! We lease your dream bike for you – whether it's an e-bike, mountain bike, or city cruiser. Use it anywhere: for work, leisure, or sports. The payment? Simple and cost-effective, directly deducted from your gross salary. Thanks to smart tax arrangements, you can save up to 40% compared to buying. Pedal and save!
Voucher Card
With Ticket Plus City from Edenred, you can shop wherever and whenever you want! Whether it's at Douglas, REWE, or refueling on the go – you decide. It's for everyone, from full-time employees to interns. With over 40,000 acceptance points in Germany, both in-store and online, it's easy, flexible, and stress-free.
Feelgood
Coffee counter and Carrera track are options you can use during your time at the office for balance, small indulgence and fun.
Employee Events
In addition to a summer and Christmas celebration, we regularly organize our After Work Drink! Exchange with colleagues, away from daily business. This is important to us to grow more and more together as a professional team.
Corporate Benefits
In the team, there's not only fun but also discounts! Fashion, travel, electronics? We've got it. Thanks to Corporate Benefits, you always save. Why pay more when you can get it cheaper?
Bonus
In addition to the fixed salary, you will receive an annual special payment based on the business outcome and your personal goals.
Premiums
You receive a premium or special payment e. g. for new employees who are mediated by you.
Trust Based Working Hours
Sometimes it is necessary to arrange your working time flexible. After the probationary period we make this work for you. This will include home office days as well as being able to push a morning or afternoon wherever it is possible.
FAQ
Open questions? We’re here to help
If you show the willingness to learn something new every day and to use the knowledge in the team and with customers, then we are exactly the right place for you. In addition, you want to get to the bottom of new things and understand them technically down to the last detail? Your job and your hobby merge at times and the IT is one of your greatest passions? Then you should read on now anyway because it is our goal to make you become an expert who is one step ahead of therest.
If you feel comfortable in a cloud technology like OpenStack, CloudFoundy, AWS, etc. or you know a lot about a virtualization technology like VMware vSphere, then you’re in the right place with us. We will also train you as a cloud engineer or cloud architect.
After about 1 week, you will know whether we want to get to know you. Then you will be invited to an online conversation.
Your document should contain a personal address as well as your CV and your previous qualifications such as school, study, certifications, certificates, etc. A picture of you can also be included in the letter as well as your salary requirements.
After an online conversation via Skype, Zoom or another online tool we will provide you with a simple task. You will bring along the result of the task to a personal conversation in one of our offices. When everything fits, nothing will prevent us from hiring you.
Usually the conversations (online and onsite) take place with you, a potential team leader for your position and a human resources representative.
We evaluate your score using a point system. That is based on your documents, the interview, the personal impression and the result of the small task.
Your application documents will only be made available to the HR department, the management and the potential team leader. All data will be treated confidentially.