Support Service Employee – Managed Services (m/f/d) Team Cloud Native
It's fun to work in a company where people truly BELIEVE in what they're doing!
Do you want to become part of a dynamic team and support our customers in optimising their IT environments? Are you looking for an exciting challenge as a Support Service Employee in the Cloud Native Team of Managed Services? Then we should get to know each other!
In the position of Support Service Employee (m/f/d) in the Managed Services division, you will be an important part of our team. You will be responsible for supporting our customers' IT environments and play a central role in resolving incidents.
About the job:
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Support & Operation: You will be responsible for the active operation of Kubernetes environments and container technologies. This includes administration, configuration, troubleshooting, monitoring and reporting.
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Ticket management: You accept tickets and operate our ticket system (Jira). If required, you will create manufacturer tickets (also in English).
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Customer support: You accompany our customers until their tickets are closed and ensure that all IT service management processes are adhered to.
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Collaboration: You will work closely with our customers' specialist departments to find and implement optimal solutions.
Who you are:
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Completed IT training or at least 2 years of professional experience in IT.
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Experience in operating VMware environments, especially Tanzu Kubernetes Grid in all its variants.
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Sound knowledge of Kubernetes or the Linux environment.
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Good knowledge of DevOps, GitOps and CI/CD pipelines.
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Practical experience in Day2Operations (alerting, monitoring, backup).
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Familiarity with virtualisation topics that affect an on-prem infrastructure and an understanding of how these can impact Kubernetes environments (e.g. VMs, storage solutions, networking with Layer4 and Layer7, high availability etc.).
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A strong service orientation and enjoy working in a team.
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Excellent communication skills to act confidently even in stressful situations.
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Very good knowledge of German (C1) and good knowledge of English (B2).
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Willingness to work on-call duty.
It would be optimal if:
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You have experience in designing and building Kubernetes platforms.
Intensive onboarding and regular advanced training are not just empty words for us, but are a matter of course for all our employees.
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Support Service Mitarbeiter – Managed Services (m/w/d) Team Cloud Native
Willst du Teil eines dynamischen Teams werden und unsere Kunden bei der Optimierung ihrer IT-Umgebungen unterstützen? Suchst du nach einer spannenden Herausforderung als Support Service Mitarbeiter im Cloud Native Team der Managed Services? Dann sollten wir uns kennenlernen!
In der Position als Support Service Mitarbeiter (m/w/d) im Bereich Managed Services bist du ein wichtiger Bestandteil unseres Teams. Du bist verantwortlich für die Betreuung der IT-Umgebungen unserer Kunden und spielst eine zentrale Rolle bei der Lösung von Störungsfällen.
Deine Aufgaben:
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Support & Betrieb: Du übernimmst den aktiven Betrieb der Kubernetes-Umgebungen und Container-Technologien. Dazu gehören Administration, Konfiguration, Störungsbeseitigung, Monitoring und Reporting.
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Ticket-Management: Du nimmst Tickets entgegen und bedienst unser Ticketsystem (Jira). Bei Bedarf erstellst du Hersteller-Tickets (auch auf Englisch).
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Kundenbetreuung: Du begleitest unsere Kunden bis zum Abschluss ihrer Tickets und stellst sicher, dass alle IT-Service Management Prozesse eingehalten werden.
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Zusammenarbeit: Du arbeitest eng mit den Fachbereichen unserer Kunden zusammen, um optimale Lösungen zu finden und umzusetzen.
Was du mitbringen solltest:
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Eine abgeschlossene IT-Ausbildung oder mindestens 2 Jahre Berufserfahrung im Bereich IT.
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Erfahrung im Betrieb von VMware-Umgebungen, insbesondere Tanzu Kubernetes Grid in all seinen Varianten.
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Fundierte Kenntnisse in Kubernetes oder im Linux-Umfeld.
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Gute Kenntnisse im Bereich DevOps, GitOps und CI/CD-Pipelines.
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Praktische Erfahrung in Day2Operations (Alerting, Monitoring, Backup).
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Vertrautheit mit Virtualisierungsthemen, die eine On-Prem-Infrastruktur betreffen, und ein Verständnis dafür, wie sich diese auf Kubernetes-Umgebungen auswirken können (z. B. VMs, Storage-Lösungen, Networking mit Layer4 und Layer7, High-Availability etc.).
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Eine ausgeprägte Serviceorientierung und Freude an der Teamarbeit.
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Hervorragende Kommunikationsfähigkeiten, um auch in stressigen Situationen souverän zu agieren.
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Sehr gute Deutschkenntnisse (C1) und gute Englischkenntnisse (B2).
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Bereitschaft zur Arbeit im Bereitschaftsdienst.
Optimal wäre, wenn:
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Du Erfahrung im Design und Aufbau von Kubernetes-Plattformen mitbringst.
Eine intensive Einarbeitung und regelmäßige Fortbildungen finden bei uns nicht nur auf dem Papier statt, sondern sind selbstverständlich für alle unsere Mitarbeitenden.
In addition to a varied project landscape, we offer you a high degree of personal responsibility and the cooperation with a growing and motivated team, in which you can bring in your ideas.
What we offer you:
– Mobile Office
– Premium Work Equipment
– Extensive Further Training
– Employee Events
– Country-Specific Employee Bonuses (e.g. cooperation with EGYM Wellpass, JobRad and much more)
Contact:
Maria Kiel
Share:
Benefits
Motivated employees are an essential precondition for our future entrepreneurial success. That is why we put great emphasis on a good balance between life and work.
Retirement Provision
By using salary conversion, you can save smartly for the future: a portion of your gross salary is directed into company pension plans. This allows you to save on social security contributions and income tax. You end up investing more in your retirement savings than what you miss out on net. Everything happens automatically – including the tax aspect. Secure and intelligent retirement planning!
First Class Laptop
To ensure that your work is not hindered by the equipment, you do not get any laptop, but a premium laptop.
EGYM Wellpass
With the EGYM Wellpass, you get access to 6,500 sports and wellness locations in Germany and Austria. Evoila supports your fitness journey. Whether it's fitness, yoga, or meditation – find the perfect offering for you. It's also available digitally for your home office needs. With Evoila and EGYM, you can stay active and keep moving!
Jobrad
Steer onto your desired company bike with evoila! We lease your dream bike for you – whether it's an e-bike, mountain bike, or city cruiser. Use it anywhere: for work, leisure, or sports. The payment? Simple and cost-effective, directly deducted from your gross salary. Thanks to smart tax arrangements, you can save up to 40% compared to buying. Pedal and save!
Voucher Card
With Ticket Plus City from Edenred, you can shop wherever and whenever you want! Whether it's at Douglas, REWE, or refueling on the go – you decide. It's for everyone, from full-time employees to interns. With over 40,000 acceptance points in Germany, both in-store and online, it's easy, flexible, and stress-free.
Feelgood
Coffee counter and Carrera track are options you can use during your time at the office for balance, small indulgence and fun.
Employee Events
In addition to a summer and Christmas celebration, we regularly organize our After Work Drink! Exchange with colleagues, away from daily business. This is important to us to grow more and more together as a professional team.
Corporate Benefits
In the team, there's not only fun but also discounts! Fashion, travel, electronics? We've got it. Thanks to Corporate Benefits, you always save. Why pay more when you can get it cheaper?
Bonus
In addition to the fixed salary, you will receive an annual special payment based on the business outcome and your personal goals.
Premiums
You receive a premium or special payment e. g. for new employees who are mediated by you.
Trust Based Working Hours
Sometimes it is necessary to arrange your working time flexible. After the probationary period we make this work for you. This will include home office days as well as being able to push a morning or afternoon wherever it is possible.
FAQ
Open questions? We’re here to help
If you show the willingness to learn something new every day and to use the knowledge in the team and with customers, then we are exactly the right place for you. In addition, you want to get to the bottom of new things and understand them technically down to the last detail? Your job and your hobby merge at times and the IT is one of your greatest passions? Then you should read on now anyway because it is our goal to make you become an expert who is one step ahead of therest.
If you feel comfortable in a cloud technology like OpenStack, CloudFoundy, AWS, etc. or you know a lot about a virtualization technology like VMware vSphere, then you’re in the right place with us. We will also train you as a cloud engineer or cloud architect.
After about 1 week, you will know whether we want to get to know you. Then you will be invited to an online conversation.
Your document should contain a personal address as well as your CV and your previous qualifications such as school, study, certifications, certificates, etc. A picture of you can also be included in the letter as well as your salary requirements.
After an online conversation via Skype, Zoom or another online tool we will provide you with a simple task. You will bring along the result of the task to a personal conversation in one of our offices. When everything fits, nothing will prevent us from hiring you.
Usually the conversations (online and onsite) take place with you, a potential team leader for your position and a human resources representative.
We evaluate your score using a point system. That is based on your documents, the interview, the personal impression and the result of the small task.
Your application documents will only be made available to the HR department, the management and the potential team leader. All data will be treated confidentially.