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Business Unit Lead – Managed Services (m/f/d)

  • Support Service DE
  • Full time
  • Mainz , Remote
  • Posted more than 30 days ago

It's fun to work in a company where people truly BELIEVE in what they're doing!

Do you want to play a key role in a dynamically operating team?

As a Business Unit Lead (m/f/d) for Managed Services, you will take on a leadership position in our team. You will manage and motivate a team of experts providing IT services contractually agreed for our customers. Your responsibilities include day-to-day operations, demand-oriented resource planning, ensuring service quality according to ITIL standards, monitoring processes, and ensuring the agreed-upon services.

About the job:

  • Strategic alignment of the Managed Services Business Unit

  • Financial calculation of the offered services

  • Consideration of the break event in team growth planning

  • Active participation and support of sales representatives in the presales phase

  • Support of Unit Leads in organizing on-call duties

  • Definition of best practices aligned with ITIL

  • Adjustments to necessary processes with an understanding of ISO-standards

  • Quality assurance for the defined documentation standards

Who you are:

  • Completed commercial education or comparable degree

  • High service orientation and motivation by teamwork

  • Strong communication skills to manage escalations self-assured

  • Experience with the operation of highly complex IT systems

  • Structured work approach

  • Very good German language skills at level C1 (or higher) and English language skills at level B2 (or higher)

It would be optimal if you:

  • Bring experience in implementing process optimizations and efficiency improvements.

  • Can provide certifications in the ITIL domain.

Intensive training and regular further education are not just written commitments for us but a natural part of our commitment to all our employees.


Willst du eine Schlüsselrolle in einem dynamisch agierenden Team einnehmen?

Als Business Unit Lead (m/w/d) im Bereich Managed Services übernimmst du eine leitende Position in unserem Team. Du führst und motivierst ein Expertenteam, das IT-Dienstleistungen für unsere Kunden (m/w/d) erbringt. Deine Verantwortlichkeiten umfassen das Tagesgeschäft, bedarfsgerechte Ressourcenplanung, Sicherstellung der Servicequalität nach ITIL-Standards, Überwachung der Abläufe und Gewährleistung der vereinbarten Leistungen.

Deine Aufgaben:

  • Strategische Ausrichtung der Managed Services Business Unit

  • Kaufmännische Kalkulation der angebotenen Services

  • Aktive Mitgestaltung und Unterstützung der Vertriebsmitarbeiter (m/w/d) in der Presales-Phase

  • Unterstützung der Unit Leads bei der Organisation der Rufbereitschaften

  • Definition von Best Practices im Sinne der ITIL

  • Anpassungen notwendiger Prozesse mit ISO-Verständnis

  • Qualitätssicherung für die definierten Dokumentationsstandards

Was du mitbringen solltest:

  • Abgeschlossene kaufmännische Ausbildung oder vergleichbares Studium

  • Hohe Serviceorientierung und Freude an der Teamarbeit

  • Starke Kommunikationsfähigkeiten, um Eskalationen souverän zu managen

  • Erfahrung mit dem Betrieb hochkomplexer IT-Systeme

  • Strukturierte Arbeitsweise

  • Sehr gute Deutschkenntnisse auf Level C1 (oder höher) und Englischkenntnisse auf Level B2 (oder höher)

Optimal wäre es, wenn du:

  • Erfahrung in der Implementierung von Prozessoptimierungen und Effizienzsteigerungen mitbringst.
  • Zertifizierungen im Bereich ITIL oder ISO nachweisen kannst.

Eine intensive Einarbeitung und regelmäßige Fortbildungen finden bei uns nicht nur auf dem Papier statt, sondern sind selbstverständlich für alle unsere Mitarbeitenden.

In addition to a varied project landscape, we offer you a high degree of personal responsibility and the cooperation with a growing and motivated team, in which you can bring in your ideas.

What we offer you:
– Mobile Office
– Premium Work Equipment
– Extensive Further Training
– Employee Events
– Country-Specific Employee Bonuses (e.g. cooperation with  EGYM Wellpass, JobRad and much more)


Vivien Vogt

Business Unit Lead – Managed Services (m/f/d)

Vivien Vogt


+49 6131 4888 222



Motivated employees are an essential precondition for our future entrepreneurial success. That is why we put great emphasis on a good balance between life and work.


Retirement Provision

By using salary conversion, you can save smartly for the future: a portion of your gross salary is directed into company pension plans. This allows you to save on social security contributions and income tax. You end up investing more in your retirement savings than what you miss out on net. Everything happens automatically – including the tax aspect. Secure and intelligent retirement planning!

First Class Laptop

To ensure that your work is not hindered by the equipment, you do not get any laptop, but a premium laptop.

EGYM Wellpass

With the EGYM Wellpass, you get access to 6,500 sports and wellness locations in Germany and Austria. Evoila supports your fitness journey. Whether it's fitness, yoga, or meditation – find the perfect offering for you. It's also available digitally for your home office needs. With Evoila and EGYM, you can stay active and keep moving!


Steer onto your desired company bike with evoila! We lease your dream bike for you – whether it's an e-bike, mountain bike, or city cruiser. Use it anywhere: for work, leisure, or sports. The payment? Simple and cost-effective, directly deducted from your gross salary. Thanks to smart tax arrangements, you can save up to 40% compared to buying. Pedal and save!


Voucher Card

With Ticket Plus City from Edenred, you can shop wherever and whenever you want! Whether it's at Douglas, REWE, or refueling on the go – you decide. It's for everyone, from full-time employees to interns. With over 40,000 acceptance points in Germany, both in-store and online, it's easy, flexible, and stress-free.


Coffee counter and Carrera track are options you can use during your time at the office for balance, small indulgence and fun.


Employee Events

In addition to a summer and Christmas celebration, we regularly organize our After Work Drink! Exchange with colleagues, away from daily business. This is important to us to grow more and more together as a professional team.

Corporate Benefits

In the team, there's not only fun but also discounts! Fashion, travel, electronics? We've got it. Thanks to Corporate Benefits, you always save. Why pay more when you can get it cheaper?



In addition to the fixed salary, you will receive an annual special payment based on the business outcome and your personal goals.



You receive a premium or special payment e. g. for new employees who are mediated by you.

Trust Based Working Hours

Sometimes it is necessary to arrange your working time flexible. After the probationary period we make this work for you. This will include home office days as well as being able to push a morning or afternoon wherever it is possible.


Open questions? We’re here to help

If you show the willingness to learn something new every day and to use the knowledge in the team and with customers, then we are exactly the right place for you. In addition, you want to get to the bottom of new things and understand them technically down to the last detail? Your job and your hobby merge at times and the IT is one of your greatest passions? Then you should read on now anyway because it is our goal to make you become an expert who is one step ahead of therest.

If you feel comfortable in a cloud technology like OpenStack, CloudFoundy, AWS, etc. or you know a lot about a virtualization technology like VMware vSphere, then you’re in the right place with us. We will also train you as a cloud engineer or cloud architect.

After about 1 week, you will know whether we want to get to know you. Then you will be invited to an online conversation.

Your document should contain a personal address as well as your CV and your previous qualifications such as school, study, certifications, certificates, etc. A picture of you can also be included in the letter as well as your salary requirements.

After an online conversation via Skype, Zoom or another online tool we will provide you with a simple task. You will bring along the result of the task to a personal conversation in one of our offices. When everything fits, nothing will prevent us from hiring you.

Usually the conversations (online and onsite) take place with you, a potential team leader for your position and a human resources representative.

We evaluate your score using a point system. That is based on your documents, the interview, the personal impression and the result of the small task.

Your application documents will only be made available to the HR department, the management and the potential team leader. All data will be treated confidentially.