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Unit Lead – Managed Services (m/f/d)

The Managed Services department ensures that our customers receive top-class IT services and that their systems run reliably and efficiently. Our team consists of a Business Unit Lead and three specialized teams, each led by a Unit Lead. Each team has clearly defined responsibilities and areas of expertise to develop tailored solutions for our customers.

As a Unit Lead, you play a key role in leading and developing one of these teams. You take responsibility for innovative solutions, strategic decisions, and close collaboration with customers and internal stakeholders.

To strengthen our team, we are looking for you – starting immediately, either at our Mainz location or remotely within Germany.

Your Role

As a Unit Lead (m/f/d) in Managed Services, you will be part of a Europe-wide team, leading a group of nine experts who deliver contractually agreed IT services to our customers. You will be responsible for activities related to VMware, backup, server operations, and our evoila Cloud platform.

In addition to the technical and disciplinary leadership of your team, you will manage daily operations, plan resources as needed, and ensure compliance with our service quality standards based on ITIL. You will monitor processes and optimize workflows to deliver our promised services efficiently.

About the job:

Disciplinary leadership of the German team (annual reviews, feedback, development plans, salary negotiations)
Organizational management of the European team (on-call planning, resource management, escalation handling, task prioritization)
Technical leadership and development of the entire team (performance reviews based on KPIs, ensuring regular certifications)
Onboarding new customers according to defined procedures
Internal and external reporting for customers and management
Supporting the Business Unit Lead in financial calculations for offered services
Ensuring efficient ticket processing and continuous workflow optimization
Quality assurance of documentation and promoting knowledge transfer within the team

Who you are:

A completed technical education (e.g., IT specialist for system integration) or a comparable degree
Strong service orientation and excellent communication skills to manage customer expectations effectively
A structured, independent, and goal-oriented working style
Fluent German language skills (C1 or higher) and English skills (B2 or higher)

It would be optimal if…:

You have experience in second-level support, customer support, or IT infrastructure operations in hybrid cloud environments
You have knowledge of Jira Service Management and Confluence – ideally with certification

Intensive induction and regular training are not just something we do on paper, but are a matter of course for all our employees.

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Unit Lead – Managed Services (m/w/d)

Die Abteilung Managed Services sorgt dafür, dass unsere Kunden erstklassige IT-Dienstleistungen erhalten und ihre Systeme zuverlässig und effizient laufen. Unser Team besteht aus einem Business Unit Lead und drei spezialisierten Teams, die jeweils von einem Unit Lead geleitet werden. Jedes Team hat klar definierte Verantwortlichkeiten und Fachgebiete, um individuelle, passgenaue Lösungen für unsere Kunden zu entwickeln.

Als Unit Lead spielst du eine zentrale Rolle in der Führung und Weiterentwicklung eines dieser Teams. Dabei übernimmst du Verantwortung für innovative Lösungen, strategische Entscheidungen und die enge Zusammenarbeit mit Kunden und internen Stakeholdern.

Zur Verstärkung unseres Teams suchen wir dich – ab sofort, an unserem Standort in Mainz oder remote innerhalb Deutschlands.

Deine Rolle

Als Unit Lead (m/w/d) im Bereich Managed Services bist du Teil eines europaweit agierenden Teams und führst ein Team aus neun Expert:innen, das für unsere Kunden vertraglich vereinbarte IT-Dienstleistungen erbringt. Du übernimmst die Verantwortung für Tätigkeiten in den Bereichen VMware, Backup, Serverbetrieb und unsere evoila Cloud Plattform.

Neben der fachlichen und disziplinarischen Führung deines Teams steuerst du das Tagesgeschäft, planst Ressourcen bedarfsgerecht und stellst die Einhaltung unserer Servicequalität nach ITIL sicher. Dabei überwachst du Prozesse und optimierst Abläufe, um unsere zugesicherten Leistungen effizient zu erbringen.

Deine Aufgaben:

Disziplinarische Leitung des deutschen Teams (Jahresgespräche, Feedback, Entwicklungspläne, Gehaltsverhandlungen)
Organisatorische Steuerung des europäischen Teams (Rufbereitschaftsplanung, Ressourcenmanagement, Eskalationshandling, Priorisierung von Aufgaben)
Fachliche Führung und Weiterentwicklung des gesamten Teams (Leistungsüberprüfung anhand von KPIs, Sicherstellung regelmäßiger Zertifizierungen)
Onboarding neuer Kunden nach definiertem Ablauf
Internes und externes Reporting für Kunden und Unternehmensführung
Unterstützung des Business Unit Leads bei kaufmännischen Kalkulationen der angebotenen Services
Sicherstellung effizienter Ticketbearbeitung und kontinuierliche Optimierung des Workflows
Qualitätssicherung der Dokumentation und Förderung des Know-how-Transfers im Team

Was du mitbringen solltest:

Eine abgeschlossene technische Ausbildung (z. B. FISI) oder ein vergleichbares Studium
Hohe Serviceorientierung und ausgeprägte Kommunikationsfähigkeiten, um Kundenerwartungen souverän zu managen
Strukturierte, selbstständige und zielorientierte Arbeitsweise
Sehr gute Sprachkenntnisse in Deutsch (C1 oder höher) und Englisch (B2 oder höher)

Optimal wäre es, wenn…:

du Erfahrung im Second-Level-Support, Kundensupport oder IT-Infrastrukturbetrieb in hybriden Cloud-Szenarien mitbringst
du Kenntnisse in Jira Service Management und Confluence hast – idealerweise mit Zertifizierung

Eine intensive Einarbeitung und regelmäßige Fortbildungen finden bei uns nicht nur auf dem Papier statt, sondern sind selbstverständlich für alle unsere Mitarbeitenden.

In addition to a varied project landscape, we offer you a high degree of personal responsibility and the cooperation with a growing and motivated team, in which you can bring in your ideas.

What we offer you:
– Mobile Office
– Premium Work Equipment
– Extensive Further Training
– Employee Events
– Country-Specific Employee Bonuses (e.g. cooperation with EGYM Wellpass, JobRad and much more)

Contact:

Alexa Meurer

Apply now

Vivien Vogt

Personalreferentin

+49 6131 4888 222

jobs[at]evoila.de

Benefits

Motivated employees are an essential precondition for our future entrepreneurial success. That is why we put great emphasis on a good balance between life and work.

Retirement Provision

By using salary conversion, you can save smartly for the future: a portion of your gross salary is directed into company pension plans. This allows you to save on social security contributions and income tax. You end up investing more in your retirement savings than what you miss out on net. Everything happens automatically – including the tax aspect. Secure and intelligent retirement planning!

First Class Laptop

To ensure that your work is not hindered by the equipment, you do not get any laptop, but a premium laptop.

EGYM Wellpass

With the EGYM Wellpass, you get access to 6,500 sports and wellness locations in Germany and Austria. Evoila supports your fitness journey. Whether it's fitness, yoga, or meditation – find the perfect offering for you. It's also available digitally for your home office needs. With Evoila and EGYM, you can stay active and keep moving!

Jobrad

Steer onto your desired company bike with evoila! We lease your dream bike for you – whether it's an e-bike, mountain bike, or city cruiser. Use it anywhere: for work, leisure, or sports. The payment? Simple and cost-effective, directly deducted from your gross salary. Thanks to smart tax arrangements, you can save up to 40% compared to buying. Pedal and save!

Voucher Card

With Ticket Plus City from Edenred, you can shop wherever and whenever you want! Whether it's at Douglas, REWE, or refueling on the go – you decide. It's for everyone, from full-time employees to interns. With over 40,000 acceptance points in Germany, both in-store and online, it's easy, flexible, and stress-free.

Feelgood

Coffee counter and Carrera track are options you can use during your time at the office for balance, small indulgence and fun.

Employee Events

In addition to a summer and Christmas celebration, we regularly organize our After Work Drink! Exchange with colleagues, away from daily business. This is important to us to grow more and more together as a professional team.

Corporate Benefits

In the team, there's not only fun but also discounts! Fashion, travel, electronics? We've got it. Thanks to Corporate Benefits, you always save. Why pay more when you can get it cheaper?

Bonus

In addition to the fixed salary, you will receive an annual special payment based on the business outcome and your personal goals.

Premiums

You receive a premium or special payment e. g. for new employees who are mediated by you.

Trust Based Working Hours

Sometimes it is necessary to arrange your working time flexible. After the probationary period we make this work for you. This will include home office days as well as being able to push a morning or afternoon wherever it is possible.

FAQ

Open questions? We’re here to help

If you show the willingness to learn something new every day and to use the knowledge in the team and with customers, then we are exactly the right place for you. In addition, you want to get to the bottom of new things and understand them technically down to the last detail? Your job and your hobby merge at times and the IT is one of your greatest passions? Then you should read on now anyway because it is our goal to make you become an expert who is one step ahead of therest.

If you feel comfortable in a cloud technology like OpenStack, CloudFoundy, AWS, etc. or you know a lot about a virtualization technology like VMware vSphere, then you’re in the right place with us. We will also train you as a cloud engineer or cloud architect.

After about 1 week, you will know whether we want to get to know you. Then you will be invited to an online conversation.

Your document should contain a personal address as well as your CV and your previous qualifications such as school, study, certifications, certificates, etc. A picture of you can also be included in the letter as well as your salary requirements.

After an online conversation via Skype, Zoom or another online tool we will provide you with a simple task. You will bring along the result of the task to a personal conversation in one of our offices. When everything fits, nothing will prevent us from hiring you.

Usually the conversations (online and onsite) take place with you, a potential team leader for your position and a human resources representative.

We evaluate your score using a point system. That is based on your documents, the interview, the personal impression and the result of the small task.

Your application documents will only be made available to the HR department, the management and the potential team leader. All data will be treated confidentially.