RUN | Managed Services
Operate smarter. Scale confidently. We run your critical IT.
From reactive support to fully managed operations. evoila delivers Managed Services with clear accountability, defined SLAs and long-term reliability.
Built by us. Run by us. No handover.
Projects build. Managed Services sustain. evoila covers the full lifecycle: From initial implementation to long-term operational ownership of business-critical IT services. They are underpinned by unified ITSM processes, transparent reporting and proactive management across hybrid cloud platforms and data centres.
Running IT is complex. Finding the right partner shouldn’t be
We’re happy to guide you to the model that fits your needs.
Not sure which model fits? Let’s work it out.
Describe your situation and we’ll recommend the right service model for your environment.
Daniel Dobert
Business Unit Lead – Managed Service
FAQs
Commonly asked Questions about Managed Services
evoila brings 480 specialists across 15 European locations, combining consulting and managed services under one roof for full lifecycle coverage. Certified to ISO/IEC 27001 and BSI C5, security is structurally embedded. Services integrate seamlessly with existing infrastructure, no oversised all-in-one solutions, just what fits.
Projects have a defined end date and a one-time objective. In contrast, Managed Services deliver continuous operations with defined responsibilities, Service Level Agreements (SLAs) and predictable costs, making long-term budget planning straightforward. The focus is on sustained outcomes rather than single deliverables.
It depends less on your company size than on the desired depth of responsibility. Essential suits reactive needs, Advanced covers standardised operations, and Enterprise applies where full operational ownership within your own structures and tooling is required.
Through unified ITSM processes like Incident, Request, Change, and Problem Management, combined with regular reports on availability, security, capacity and cost. Customers receive clear KPIs and depending on the needs, a dedicated point of contact throughout the engagement.
Yes. evoila specialises in operating within customer-owned data centres and network platforms, as well as on the evoila Cloud Platform and in hybrid multi-cloud setups. Centralised responsibility is maintained across all layers, from infrastructure and platforms to security.