Projects have a defined end date and a one-time objective. In contrast, Managed Services deliver continuous operations with defined responsibilities, Service Level Agreements (SLAs) and predictable costs, making long-term budget planning straightforward. The focus is on sustained outcomes rather than single deliverables.

It depends less on your company size than on the desired depth of responsibility. Essential suits reactive needs, Advanced covers standardised operations, and Enterprise applies where full operational ownership within your own structures and tooling is required.

Through unified ITSM processes like Incident, Request, Change, and Problem Management, combined with regular reports on availability, security, capacity and cost. Customers receive clear KPIs and depending on the needs, a dedicated point of contact throughout the engagement.

Yes. evoila specialises in operating within customer-owned data centres and network platforms, as well as on the evoila Cloud Platform and in hybrid multi-cloud setups. Centralised responsibility is maintained across all layers, from infrastructure and platforms to security.