Digital Employee Experience Platform (DEX)

Make your digital workplace visible, measurable & continuously optimised

Don’t wait for support tickets to pile up. A modern DEX platform completely shifts that dynamic, giving you the proactive insights needed to eliminate infrastructure friction, stabilise environments and resolve workplace disruptions before they escalate.

Explore DEX capabilities

Our Approach

Visibility you can measure, issues you can prevent

A great digital workplace isn’t accidental. While traditional IT relies on support tickets after things break, a modern DEX strategy uncovers hidden infrastructure friction before it impacts your people.

Employee experience is shaped by hundreds of small interactions every day. An application that loads slowly, a device that drops from the network, a support ticket that takes three days to resolve. Individually these seem minor. Across an organisation, they add up to lost productivity, frustrated employees, and IT teams that spend their time reacting instead of preventing.

A DEX platform makes this experience visible and measurable. Microsoft and Omnissa approach it from different angles, and the right platform depends on your environment, operating model, and experience goals. evoila helps organisations select, implement, and operate the one that fits.

When employee experience is invisible, its impact is not

You can’t manage what you can’t see: Friction that goes unmeasured does not disappear. It shows up in productivity losses, IT overhead and employee satisfaction scores that never quite improve. A DEX platform changes what IT can see and act on.

The Opportunity

Signs to check your DEX maturity

When employee experience is not measured, it is not managed. The impact appears everywhere except the IT dashboard.

Measuring the Invisible

You are relying heavily on subjective feedback instead of concrete data.

Standard IT metrics tell you if a device is on, but not if the employee can work effectively. Performance issues, application instability and device problems reduce productivity before a single support ticket is raised.

Reactive over proactive

Troubleshooting often takes too much valuable employee time to resolve.

Identifying the root cause of an issue usually requires extensive back-and-forth between IT and the user. Without experience data, IT teams resolve issues that could have been identified and fixed before employees noticed them.

Initiatives without a baseline

Repetitive issues are still handled as isolated IT incidents.

Your IT operations focus mainly on firefighting when things break, rather than preventing disruptions. Workplace initiatives lack foundation when there is no reliable picture of how employees actually experience their digital environment.

Investment without insight

You suspect that many software licenses are currently underutilised.

Without deep visibility into actual application usage, it is difficult to determine if your software spend aligns with reality. Organisations deploying modern workplace tools have no reliable way to measure whether those tools are improving the experience they were meant to deliver.

Good employee experience does not happen by itself.

It is the result of consistent measurement, proactive operation, and the right platform for your environment. That is where evoila comes in.

Our Solution

Requirement-driven platform selection

There is no universal DEX platform that fits every organisation. A Digital Employee Experience Platform only delivers sustainable value when it is embedded into daily IT operations rather than treated as a one-time analytics exercise. Here is how evoila approaches it.

Measure digital experience

Gain visibility into device performance, application usage and workplace friction before issues affect productivity.

Detect issues early

Identify recurring problems and experience gaps before they turn into support tickets or larger disruptions.

Improve continuously

Use DEX insights to optimise support processes, automate remediation and improve the employee experience over time.

Digital Employee Experience beyond monitoring

Employee experience is shaped every day by how well digital environments perform: collaboration quality, application responsiveness, device stability, and operational support. A DEX platform makes this experience visible and manageable.

Its value is not in dashboards alone. It lies in continuously supporting employees through stable environments, faster issue resolution, and proactive optimisation that becomes part of how IT operates, not a separate workstream.

Business Value & ROI of Advanced DEX:
Action Over Insights: Shifting IT from static dashboard reporting to continuous, proactive optimisation
Seamless Workflows: Embedding employee support directly into daily IT operations instead of creating separate workstreams
Faster Resolution: Minimising disruptions through stable digital environments and accelerated troubleshooting

Microsoft & Omnissa as DEX platforms

DEX capabilities exist in different forms depending on platform depth and organisational complexity.

Microsoft addresses experience within its ecosystem through Microsoft Endpoint Analytics and Viva Insights. These are well suited for organisations operating primarily within Microsoft 365 environments and looking to improve visibility into productivity, performance, and adoption.

Omnissa offers dedicated DEX platforms including Workspace ONE Intelligence and Omnissa Experience Management, designed for deeper experience analytics across devices, applications, and heterogeneous workplace environments. These platforms are particularly relevant where operational complexity, multi-OS landscapes, or advanced remediation capabilities are required.

Comparing Microsoft vs. Omnissa DEX Capabilities:
Ecosystem Optimisation: Leveraging Microsoft Endpoint Analytics for organisations heavily invested in the M365 suite.
Cross-Platform Visibility: Utilising Omnissa for deep, advanced analytics across complex, multi-OS landscapes.
Tailored Capabilities: Matching the platform’s analytical depth perfectly to your organisational complexity.

Requirement‑driven platform selection

There is no universal DEX platform that fits every organisation. The right starting point is not the product: it is the current workplace setup, operating model, and experience goals.

evoila analyses the existing environment, identifies experience-relevant challenges, and evaluates which DEX approach is appropriate, whether Microsoft, Omnissa, or a combination across different workplace areas. The goal is always a platform that can be operated sustainably and delivers measurable value in daily operations.

Strategic Benefits of Vendor-Neutral DEX Selection:
Vendor-Neutral Alignment: Selecting technology based entirely on your unique workplace setup and experience goals.
Strategic Evaluation: Analysing your existing environment first to avoid costly, mismatched software deployments.
Sustainable Operations: Ensuring the chosen platform delivers measurable, long-term value in daily business.

DEX as a managed and automated capability

A DEX platform only creates long-term value when it goes beyond periodic analysis. Integrated into support models, operational processes, and automation workflows, it becomes a continuous improvement engine rather than a reporting tool.

By combining experience insights with proactive support, automation, and targeted remediation, organisations reduce recurring issues, stabilise their workplaces, and continuously improve how employees experience their digital environment. DEX becomes part of the operating model.

Workplace Automation & Proactive IT Support:
Continuous Improvement: Transforming a periodic analysis tool into a permanent engine for workplace stability.
Automated Remediation: Fixing recurring issues automatically before they reach the employee’s desk.
Reduced IT Overhead: Lowering ticket volumes by shifting from reactive firefighting to proactive support.

Supporting, operating & evolving the DEX platform

Our role extends beyond assessments and recommendations. We support organisations in operating their DEX platforms over time — covering setup, integration, ongoing support and automation.

This ensures that experience insights lead to measurable improvements for employees and more efficient operations for IT teams.

Managed DEX Operations & Continuous Improvement:
Ongoing Platform Support: Operating and evolving the DEX platform beyond the initial setup to ensure long-term value.
Measurable Improvements: Turning experience insights into concrete actions that improve workplace stability and employee satisfaction.
Efficient IT Operations: Reducing recurring issues through structured support, automation and continuous optimisation.

DEX is a strategy, not just a software

A digital employee experience platform is only as good as its execution. Let’s embed continuous, proactive optimisation into your daily IT workflows.

Talk to our Team

Ready to explore all of your workplace opportunities? Simply reach out:

Tell us about your current environment. We will help you identify the right approach and show you what a sustainable, future-proof workplace looks like in practice.

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